Shipping & Delivery
Shipping & Delivery Policy
At La Drapery Hardware, we are committed to providing our customers with fast, reliable, and efficient shipping services for all our premium drapery hardware and custom window treatments. We understand that timely delivery is crucial, and we strive to ensure that each order is processed and shipped in a timely manner. Below is a detailed breakdown of our shipping and delivery policies to help guide you through your shopping experience.
Order Processing Time
Once you place an order, we aim to process it within 2-3 business days. This processing time includes order verification, quality checks, and packaging. We strive to ensure that your order is packed with care and shipped out as quickly as possible. If there are any delays with your order, we will notify you as soon as possible and provide you with an updated timeline for delivery.
Please note that orders placed on weekends, public holidays, or during special sale events may experience slightly longer processing times. For more details on any delays, feel free to reach out to us via email or customer service.
Shipping Methods & Rates
We provide a variety of shipping options to cater to your needs. The available shipping methods will depend on your location, the size of your order, and how quickly you need it to arrive. At checkout, you can choose from different carriers, including standard shipping, expedited delivery, and next-day shipping options.
Shipping rates will be calculated at checkout based on the shipping method and your delivery location. The cost of shipping will be clearly displayed before you finalize your purchase. Please note that additional charges may apply for oversized items or for shipping to remote locations.
Delivery Timeframes
- Standard Shipping: Typically, orders will be delivered within 5-7 business days
- Expedited Shipping: For quicker deliveries, we offer expedited shipping options. You can expect delivery within 1-3 business days, depending on your location.
- Next-Day Delivery: For urgent orders, we also provide next-day delivery options at an additional cost. Please note that next-day deliveries must be ordered by a certain time (usually noon) to be eligible for next-day shipping.
Please keep in mind that all delivery times are estimates, and while we work closely with our trusted shipping partners, there may be delays caused by factors like weather, national holidays, or unexpected high-volume periods.
Shipping to International Locations
Currently, we offer domestic shipping within the United States. However, we are continually exploring ways to expand our services internationally. We look forward to offering international shipping in the near future, so please stay tuned for updates. If you are interested in international shipping, feel free to reach out to us at [customer service email], and we will be happy to assist you.
Tracking Your Order
Once your order has been dispatched, we will send you an email containing a tracking number. You can use this number to track your package’s journey and monitor its delivery status. We use trusted carriers to ensure that your products arrive on time and in perfect condition.
Shipping Issues or Damages
If your package is delayed, damaged, or lost during transit, please contact us immediately at [customer service email]. We will work with the carrier to resolve the issue and ensure that your order is delivered in good condition. Depending on the situation, we may offer you a replacement or a refund.
Your satisfaction is our top priority, and we are committed to delivering your products safely and on time.
Contact Us
If you have questions about our Shipping & Delivery policy or need assistance with tracking your order, contact us at:
Email: Info@ladraperyhardware.com
Phone: (213) 826-6838
We are happy to assist you and ensure your order is processed smoothly.
