Returns & Exchanges

Returns & Exchanges Policy

At La Drapery Hardware, we take pride in offering high-quality, custom-made drapery hardware and window treatments. We want you to be completely satisfied with your purchase, and if for any reason you are not, we offer a simple and hassle-free returns and exchanges process. Below, you will find a detailed guide about how our return and exchange process works.

Return Eligibility

We accept returns for most of our products within 30 days of purchase. To be eligible for a return:

● The product must be unused and in its original, unopened packaging.
● The item should be in the same condition as it was when you received it.
● Custom or personalized items are non-returnable unless they are defective or damaged transit.

To ensure that your item meets these return conditions, we encourage you to inspect your order carefully upon receipt. If you find any defects or discrepancies, please contact us immediately.

How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer service team at [customer service email] within 30 days of receiving your order. Include the following details:
● Your order number
● A brief explanation of the reason for the return or exchange
● Whether you prefer a refund or an exchange, if applicable

Once we have received your return request, we will provide you with a Return Authorization Number (RAN) and instructions for returning the product. Please note that returns sent without an RAN will not be processed.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your returned item is received and inspected, we will send you an email confirming that we have processed your return. Refunds will be issued to the original payment method, and you should expect to see the refund within 7-10 business days, depending on your bank or payment provider.

Please note that shipping fees are non-refundable unless the return is due to our error or the item is damaged upon arrival.

Exchanges

If you wish to exchange a product for a different size, style, or product, please follow the return procedure above and contact us to make arrangements for the exchange. We will guide you through the process and make sure that the new item is shipped out promptly.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [customer service email] with details of the damage. Be sure to provide clear photos of the damage, as well as your order number, so that we can quickly resolve the issue. If the item is confirmed to be defective, we will arrange for a replacement or a full refund, including return shipping costs.

We want every customer to be happy with their purchase, and we will do our best to ensure that all issues are resolved quickly and to your satisfaction.

Contact Us

If you have questions about our Returns & Exchanges policy or need help with a return or exchange request, please contact us at:

Email: Info@ladraperyhardware.com
Phone: (213) 826-6838

Our team is ready to guide you through the process and address any concerns you may have.

With two decades of expertise, we provide trusted, high-quality hardware to enhance every window treatment.

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