FAQs
Order FAQs
Unfortunately, once your order is placed, we begin processing it immediately to ensure fast delivery. If you need to make any changes or cancel the order, please contact us at [Email] as soon as possible, and we will do our best to accommodate you.
Unfortunately, once your order is placed, we begin processing it immediately to ensure fast delivery. If you need to make any changes or cancel the order, please contact us at [Email] as soon as possible, and we will do our best to accommodate you.
Unfortunately, once your order is placed, we begin processing it immediately to ensure fast delivery. If you need to make any changes or cancel the order, please contact us at [Email] as soon as possible, and we will do our best to accommodate you.
Yes! We take your privacy and security seriously. Our website uses SSL encryption technology to ensure that your personal information is protected during the checkout process.
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey on the carrier’s website.
Currently, we only offer shipping within the United States. We are exploring options to expand international shipping and hope to offer this service in the future.
Shipping times vary based on your location and the shipping method selected. Typically, orders take 5-7 business days to arrive with standard shipping. Expedited shipping options are also available for faster delivery.
Sales tax is applied to orders based on the state or jurisdiction where the product is shipped. The applicable tax rate will be calculated at checkout.
If your item is damaged or defective, please contact us immediately at [Email]. We will work with you to arrange a replacement or refund.
Order FAQs
Can I order custom products from La Drapery Hardware?
If you receive the wrong item, please contact our customer service team right away at [Email]. We will arrange for the correct item to be shipped to you.
We offer a detailed Measuring & Selecting Guide on our website to help you determine the correct size of rods, tracks, and hardware for your windows. If you still have questions, our customer service team is happy to assist.
If you need to change the shipping address, please contact us as soon as possible. We may be able to update the address before the order ships, but changes may not be possible once it is processed.
Currently, we do not offer gift cards. However, we are considering adding this option in the future. Please check back later for updates.
If you are not home when your order is delivered, the carrier may leave a notice or attempt delivery again. You can also track your package and reschedule delivery through the carrier’s website.
Discount codes must be applied at checkout before completing your purchase. Unfortunately, we are unable to apply discount codes after the order has been processed.
You can check the status of your order by logging into your account or using the tracking number provided in the shipment confirmation email
